During the interview, speak clearly and deliberately. I do not tell people where my boss is unless I am authorized to tell them this. How do you keep your daily schedule organized?

What They Want to Know: How you organize your day is not really the point. But a question that if answered improperly, can be a deal breaker. Describe your previous duties as an administrative assistant, secretary, or receptionist. On the one hand, you have an opportunity to really stand out from the pack. What They Want to Know: If you are not willing to work overtime, say so. 10. If they have a website, check out their “About us” or “Culture/Mission/Vision” pages. That's why I always make sure to greet people with a smile on my face and make sure all customers feel like they've got my full attention. Keep in mind, one of the key things that employers look for is an applicant who is self motivated and goal oriented. She should be able to get back to you by end of day.".

The purpose of this question is to see how you view and evaluate yourself. The point is to demonstrate that you are well-organized and will complete all your duties in a competent and timely manner. 6. Your information will *never* be shared or sold to a 3rd party. 4. Can you tell me more about the day-to-day responsibilities of this position? Is the candidate confident about their phone skills? Do they donate to a particular cause or charity? While many individuals will be looking to a new job as a means of increasing their salary, “not being paid well enough at your last job” is not something you want to mention to your interviewer. Instead, they are expecting candidates to answer with specific examples that describe how they handled past workplace situations, and ask carefully researched questions about company priorities, expectations, goals, and challenges. Do they keep focused on who needs to know what? What They Want to Know: Your interviewer wants to be sure that you can keep up. What are the opportunities for career advancement with the company? By asking questions you demonstrate initiative, and show that you care enough about the job to have done some research. Because of ever-increasing technological advancements in the workplace, receptionists must also have strong technical skills. Do they understand they are representing the company? If you are willing to work overtime but only within certain limits, say that as well. In a pinch, I can very likely do same-day overtime, too, but I'd really prefer to have a day's notice.

Here you will find frequently asked questions for receptionists, sample answers, and tips for what to say during your interview.

Which qualities are you looking for in a person you want to hire for the company? I felt comfortable in both environments, although the first month in the large office was a bit challenging since I had to figure out who did what, and where to direct calls with a lot of options available. I maintained a very even voice so as not to escalate the conflict. The trick here is to respond realistically by mentioning a small, work related weakness and what you are doing or have done to overcome it. Again, companies want to … Some of the more common labels, like progressive, consultative, persuasive, can have several meanings or descriptions depending on which management guru you listen to.

You should have experience using phone systems and office machines like printers, copiers, scanners, and fax machines (yes, still), in addition to computer applications like MS Office and industry-specific software.

Another tricky one. How many employees worked in your last office? What to look for in an answer: "I took a typing class in high school and have been speed typing at 80 wpm since then.". I explained politely that my boss would contact the customer at his earliest convenience and that I would make sure that happened. What to look for in an answer: "I have been using Microsoft Office software for my ten years as a receptionist. 1. An easy question to answer well with one caveat – don’t slam your fellow interviewee’s. 1. Lastly you’ll want to ask about the next step in the process and when to expect to hear about the position. Do they have enough experience as a speed typer? Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Focus on your own strengths, and if the interviewer hasn’t given you an opportunity to mention that one “slam dunk” quality about yourself, now would be the time.

By understanding and practicing responses for these “oldies but goodies”, you can show up to each interview that much more confident. 2. First impressions can make or break so many things in society, and your interviewer’s impression of you is no exception. For more details, please click links below: 2. In this article, we explore some of the most common interview questions asked during a reception manager interview along with some great answers to help you win the job. If you are asked a question and simply don’t believe you have well developed skills in that area, don’t be afraid to let the interviewer know, rather than answering with unrelated and tangential examples.

I've been working in customer service since I was a teenager. Some candidates think using elaborate techniques to “talk around” difficult questions keeps them in the power position. What do you do to keep up in a fast-paced work environment?

*Indeed provides this information as a courtesy to users of this site. Does the candidate have a confident approach to the issue? When I start using a new program or application, I usually find that most of my questions can be answered with an online search, although I do appreciate getting a tutorial from a co-worker, too. In the end, you want to ensure that you are leaving your interviewer with the impression that you are motivated, self sufficient, and manage your time effectively. Where do I stand as of now?”. Again, self awareness is key – your employer doesn’t want to send you down an unwanted path, resulting in wasted time and energy for everyone. Almost every company will have a website, Facebook page, Instagram account, or some sort of digital footprint. To me, it's similar to when the host greets you at a restaurant. To be certain, interviews do not always follow the same format and each interviewer will have his or her own style. He calmed down and left, seeming satisfied.". Does the idea of handling an upset person make the candidate uncomfortable? Tell me about a time you had to deal with an angry customer or guest, either on the phone or in person. 1.”Can you describe to me what a typical day here looks like?” Are you interviewing for a massive multi-national corporation with thousands of employees and clients that you’ll be... Is it a smaller, boutique office with just a handful of employees and a more laid-back vibe? "Outside the Box" Secrets That Will Have Employers Lining Up to Hire You! As indicated above, research on the company you’re applying for is critically important. As you stand up post interview and engage in a final handshake, be upfront. Here is an opportunity for you to showcase a wide variety of things you may have done both personally and professionally that will get your potential employers interested. Additionally, revealing that “I’m not really a morning person and have been known to come in late” raises immediate and obvious red flags. 8. A receptionist can make a big impression—positive or negative—on customers. Top 10 reception manager interview questions and answers 1. Smith has stepped out of the office for a meeting.

Describe a situation wherein you were pressed to share confidential information. The person giving the interview has a job to do as well – respect their time. In my last office, there were five employees. Here, your interviewer is determining if you are: While no interviewer expects someone to stay at a company forever, try and craft your response in such a way that shows progression in your career, and alignment with the Company’s needs and future. Spend a bit of time doing some online research: While your interviewer won’t expect you to have in-depth company history, a little here can go a long way.

In this case, interviewers aren’t necessarily looking for yes or no answers. Beyond this, present your strengths with confidence – this is not the time to be modest. While you definitely want to be prepared for this question, you certainly don’t want to make your answer sound memorized. The goal is to see how the candidate sees a receptionist role fitting in with the broader culture of the company. Do they have good ideas about how to add to the culture of the company? 3. Alternatively, if you don’t think it went well…you probably have your answer already. What to look for in an answer: "I really enjoy cultivating a good relationship with the office I work for. Spend a bit of time doing some online research: If they have a website, check out their “About us” or “Culture/Mission/Vision” pages. My first job was working at a bookstore, where I helped customers find books and sometimes covered the cash register. If your current employer is downsizing, be honest about it, remain positive, but keep it brief. What sort of inquiries did you have to handle? No matter how tempting it may be, or how “unfair it was that they let you go” steer clear away from any and all drama and negativity. If they seem frantic or act rudely, then it can feel later like your food just doesn't taste as delicious. You can really impress your interviewer by asking practical questions regarding specifics about the company as well as the role itself. I want to be a source of clarity, precision and evenness in the office. Be honest. Therefore, it is important to represent the company's values and culture from the first contact with that customer. Some people make job hopping a career in of itself, and your answer here can be telling. What was it like working for your manager? After a minute of her yelling, I said, "You must be really frustrated. Therefore, candidates should show up prepared to answer open-ended interview questions that will evaluate experience, familiarity with workplace tools, process, and skill set—including working with customer service, multitasking, and the ability to make quick judgment calls. If you believe you nailed the interview, be bold: “I’m going to be straight with you - I think that went really well and I think I’d be a great asset here. Usually, that's anything that involves one of the company's clients. Your body language is also important; don’t slouch back in your chair or appear “hunched over” in a defensive position. What to look for in an answer: "I make sure that when people come to my desk I do not give out information to people unless they are supposed to know it. I try to triage tasks, so that I'm always working on the most important task first.

What They Want to Know: This question isn’t a query for … Do they voice positivity about working in an office environment? What to look for in an answer: "I tell the customer, 'Ms.

Top 10 Receptionist Interview Questions and Best Answers, 10 Typical Questions Asked in a Receptionist Interview.

", Job Interview Question: 'What Do You Hope to Accomplish Here? Be sure your first impression is the best it can be.

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